Member Since February 14, 2020
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Professional Speaker, Service Designer, Business Coach & Best Selling Author
If you want a keynote speaker to make you feel warm and fuzzy, to protect you from the harsh realities of modern business, and blow smoke up your trouser leg pretending that ‘same-old same-old’ will get you safely to where it is you wish to go, then DON’T call Graham Harvey.
However, if you want someone with the courage to ask the tough questions, to identify and confront reality head on, to provoke and challenge your current thinking, attitude and behaviour, and to leave you with innovative ways and means to achieve exceptional results and blow your competition out of the water, then you have come to the right place.
There is an old saying that goes – “if you continue to do what you have always done, then you will continue to get what you have always got.”
WRONG! … If you continue to do what you have always done … YOUR BUSINESS WILL SURELY DIE!!
Graham is not afraid to tell you the truth … he will share with you what’s really happening in these turbulent times of disorder and disruption. And, based on his years of experience and ongoing research, what it is that today’s discerning and demanding customers actually want. Equally important, he will show you how and what it takes to design and deliver a standout customer experience and develop a high performance culture of service excellence.
Graham’s hard-hitting take-no-prisoners presentation style is not for everyone, however if you have strong aspirations for your business to be or remain a leader in your field, and you know that a business-as-usual mindset will no longer cut it, them Graham Harvey is the invigorating breath of fresh air that your next conference or staff training has been looking for.
“If you want someone to come into your business to deliver all the information you find in business books, to work to a fixed agenda and to make everyone feel good, then Graham is not for you. But, If you want someone who tells the truth, deals with the real issues, talks from personal experience in business and life generally and who works with you so that your company can grow and prosper, call Graham Harvey.”
Chris Disspain – Chief Executive Officer
Delivering a great Customer Experience means having your entire organisation on the same page. One of the most effective ways to commence this journey is through a workshop with Graham Harvey. Graham has worked with hundreds of businesses in a workshop environment, exploring the customer experience, developing new approaches and implementing strategies that keep organisations moving in the desire direction.
Graham’s Design / Deliver / Delight workshop has received widespread acclaim for the way that it has helped businesses start the journey towards truly outstanding customer experiences. Beyond this program, however Graham has developed a series of specialty workshops covering the areas of sales skills, marketing, work life balance and time management. The following is a short list of his most popular programs.
Winning strategies to develop a great customer experience and a high-performance culture of service excellence
Because nothing happens until somebody sells something!
Knowing exactly who your 'choice-rich, time-poor' customers are
Discovering Why, Where, What, How and When
'Shortage of time is the greatest shortage of our time' Fred Polak
Enhancing personal performance by integrating work/life balance
As a manager or owner of a business you are the driver, making critical decisions in real time about where you are taking your business (the vehicle to achieve your goals). A coach like Graham, can assist you in the same way a GPS does, providing you with clarity as to where you are going, what the fastest, safest or most efficient route to get there is, and providing external feedback as to how you are travelling.
With the vast majority of businesses closing within their first two years, often due to lack of proper planning, and clarity around the measurement of performance.